510-387-8695
 

 

All orders on the Maison Bouche website are processed through PayPal. You do not need to have a Paypal account in order to purchase.  You can use your Visa, Mastercard, American Express or Discover card on the PayPal website. We do not send an invoice with the order - in the effort to conserve paper - so please save your PayPal receipt.

*** Please make sure that the PayPal address is current. We receive many orders where there is an old shipping address on PayPal and the customer is not aware of this. If you have any doubt, please do not hesitate to email us or phone to make sure that the shipping address is current.

Orders generally ship within five business days. We ship Monday through Wednesday. Please see the chart below for your state's current shipping method. We will forward the tracking number to your email when the order ships. Shipping rates are based on the total order amount.

Please provide us with a shipping address where someone will be able to receive the chocolates. We are not responsible for chocolates that have been left outside in adverse weather conditions or in direct sun.

If this is a gift order, let us know in the "Special Instructions" section in PayPal which is on the last page before you submit your order and we will not include a receipt.  In that space, you can also let us know if you would like a gift card sent with the order. 


International Shipping - We cannot ship chocolates outside the US during the warm weather months. Please check back with us in October.

Shipping rates via Fed Ex Ground to CA, OR, WA, ID, UT and NV:

From To Shipping rates:
.01 $25.00 $6.50
$25.01 $50.00 $7.50
$50.01 $75.00 $9.50
$75.01 $100.00 $11.50
$100.01 and up * $14.50

USPS Priority to all other States:

From To Shipping rates:
.01 $25.00 $7.00
$25.01 $50.00 $8.00
$50.01 $75.00 $10.00
$75.01 $100.00 $12.00
$100.01 and up * $15.00

 

* If shipping charges exceed the quoted rate on your package, you will be notified by email and an additional invoice may be sent for payment.

Returns and Exchanges:
Please make your selections carefully as all sales are final. Items are accepted for return only if they are defective. Please report any defective items within 3 days of receipt. Upon return, we will replace them or credit your account. If you have any questions about an item, please contact us and we will be happy to help you choose a flavor that best suits your palate.

Privacy:
We respect your privacy and will not share any personal information you provide with anyone. The information that you provide is used only to process and ship your order.

 

 
 
© copyright 2014 Maison Bouche   •   site by hipcat design   •   maison bouche facebook page